Privacy Policy
Your privacy matters to us. This policy explains how ProJournX collects, uses, and protects your information.
1. Information We Collect
We collect information you provide directly, including: account registration details (name, email, password), trading data synced from MetaTrader 5 (MT5), journal entries and notes you create, payment information for subscription services, and usage data such as features accessed and time spent on the platform. We also automatically collect device information, IP addresses, and browser type for security and analytics purposes.
2. How We Use Your Information
Your information is used to: provide and maintain the ProJournX trading journal and analytics services, sync and analyze your trading data from connected broker accounts, generate performance metrics, insights, and AI-powered recommendations, process payments and manage your subscription, send service updates, security alerts, and optional marketing communications, improve our platform based on usage patterns and feedback, and comply with legal obligations and prevent fraud.
3. Trading Data Security
We understand the sensitivity of your trading data. All trading information synced from your broker accounts is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We use read-only API connections to your broker accounts - we cannot execute trades or withdraw funds on your behalf. Your trading data is stored on secure servers with regular security audits and penetration testing.
4. Data Sharing and Third Parties
We do not sell your personal or trading data to third parties. We may share data with: payment processors (Stripe) to handle subscription payments, cloud infrastructure providers (for hosting and storage), analytics services (in anonymized, aggregated form), and legal authorities when required by law. All third-party service providers are bound by confidentiality agreements and data protection requirements.
5. Broker Account Connections
When you connect your MetaTrader 5 (MT5) account, we access only the trading history and account balance data necessary to provide our journaling and analytics services. We use official MT5 APIs with read-only permissions. You can disconnect your MT5 account at any time through your account settings, which will stop further data syncing.
6. Your Rights and Choices
You have the right to: access and download your personal data, correct inaccurate information, delete your account and associated data, opt-out of marketing communications, disconnect broker accounts and stop data syncing, and request data portability. To exercise these rights, contact us at privacy@projournx.com or use the settings in your account dashboard.
7. Data Retention
We retain your trading data and account information for as long as your account is active. Upon account deletion, we remove your personal data within 30 days, except where retention is required for legal, accounting, or security purposes. Anonymized, aggregated data may be retained indefinitely for analytics and service improvement.
8. Cookies and Tracking
We use essential cookies for authentication and session management, functional cookies to remember your preferences, and analytics cookies to understand how users interact with our platform. You can manage cookie preferences in your browser settings. Disabling essential cookies may affect platform functionality.
9. International Data Transfers
ProJournX operates globally. Your data may be transferred to and processed in countries other than your own, including India and the United States. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.
10. Children's Privacy
ProJournX is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately at privacy@projournx.com.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform. Your continued use of ProJournX after changes take effect constitutes acceptance of the updated policy.
12. Contact Us
For questions about this Privacy Policy or our data practices, contact us at: Email: privacy@projournx.com, or through our Contact page. We aim to respond to all privacy-related inquiries within 5 business days.